Here is a course outline, I suggested way back.
Key Areas to be addressed:
Communication/team working (both within their own teams and the team of supervisors).
Working with different people and adapting their management/supervisory skills to the needs of the person.
From previous experience of the supervisors they are practically oriented and as a group, learn best through action based learning. As such having lengthy discussions and an overly theoretical approach is not likely to draw out points for improvement. I have chosen some action based exercises which simulate some common areas of difficulty together with some theoretical input. In having an experience the participants will have a non confrontational basis for general discussions. The points raised are transferable to day to day work without the need for finger pointing. As a group they were largely resistant to planning as a concept, feeling that their mode was to be responsive / reactive to external demands placed upon them. One of the difficulties they encountered was sudden unexpected request for service which they did not feel empowered to reject. As such they did a lot of “fire fighting”. In order to look into this I would recommend that I spend one day or half a day within the unit, so that I might better understand the mechanics of its work. Based on this I would be able to refine the provisional programme outlined below.
|Day One||Understanding Self and Communication|
|9:00||Introduction and Scene Setting|
|9:15||Objective Setting In Pairs |
Introduce “Rumours” exercise
|Participants to Set Objectives and display publicly on room wall.|
These to be checked back to during course
A Rumour is started and will be reviewed later in course.
Purpose to highlight spread and accuracy of rumours.
|9:30-11:00||MBTI Introduction||MBTI psychometric testing |
Highlights differing personality styles, needs and approaches to life Specific focus on improvisation / planning preferences
Detail / Bigger Picture
Introversion / Extraversion
Logic / Feelings
Highlight How People Differ
|11:15:12:00||Type and Communication||Learning to use differences constructively|
|12:12:45||Communication Flows||Mapping out communication networks |
Map how communications flow or otherwise within the unit
|12:45:13:00||Review||Summing up of where things are. |
Check back to objectives.
|13:45–14:45||The Jeremy Kyle Show |
Introduction to Transactional Analysis.
|Brief excerpt to show “good” communication |
Introduction to Transactional Analysis.
Parent / Adult / Child
Discussion and Role Playing.
Need for Detachment as opposed to “Taking it Personally”
|14:45-15:30||Colour Block |
Communication Shut Downs
|Exercises to Demonstrate information overflow and how Communications are Shut Down |
|15:30-15:45||Tea / Coffee|
|15:45-16:30||I have A Secret |
|Example and use of Active Listening and facilitation to draw out “secrets” from each other.|
|16:30-17:15||Sheep and Shepherd |
Planes Trains and Automobiles
|Exercise to practice communication under difficult conditions. |
Delegation and communication.
|17:15-18:00||Review of Day||Draw together all salient points during the day|
Check back to Objectives and add to these for Day two
|Day Two||Bring it Home|
|9:00-9:30||What are the Difficulties You Encounter?||Fact Finding Discussion|
|9:30–11:00||Plans, Planning, Strategy |
Workflow Analysis in the Unit
|Models for planning, including inventory, fire-fighting, personnel, outward and inward facing. |
Facilitated planning moving forward for operation of the unit.
What elements need to change and how to change them?
|11:00-11:15||Tea / Coffee|
|11:15–12:00||Card Trader||Exercise in delegation, negotiation and planning with review. |
This often causes conflict
|12:00–13:00||Conflict Resolution||Discussion and Role Play with Agendas and Observers. |
Academic, Ph.D Student, Manager, Supervisor, Technician
Review on this using Transactional Analysis
Look at Power Imbalances
|13:45-14:30||Causes of Conflict and Conflict Mitigation by Timely Communication||Understanding Common Root Causes for Conflicts. |
How planning and communication can mitigate these.
Draw in result from “Rumours” to aid Discussion
|14:13 -15:00||I need to Communicate With…||Participants pick two people with whom they need to communicate better with. |
They discuss in pairs / small groups how to do this and agree action points as to how to go about this, which are specific and dated.
|15:15- 16:00||Stick or Carrot?||Looking at different working cultures.|
Is escalation a good thing?
Look back to Jeremy Kyle Show.
How small scale clear direction is empowering for staff.
In other words it is OK to delegate and not micro mange provided that clear, unambiguous direction is given
|16:00 – 17:00||Course Wrap Up||Refer back to Objectives |
What are WE going to take forward?
When are WE going to do this by?
How will WE know we have done this?